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Frequently asked questions

How do I contact the customer service team?

If you have an issue with your delivery or an urgent query about your order, you can contact us on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10am - 7pm. Our customer services team will be happy to help you.

If you have an issue with your delivery or an urgent query about your order, you can contact us on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10am - 7pm. Our customer services team will be happy to help you.

Where can I find my order number?

In case of a successfully placed order, you will receive an email from us containing your order number and the items in your order.

In case of a successfully placed order, you will receive an email from us containing your order number and the items in your order.

When will I receive my order?

Any order placed on our website will be delivered to you within 3-5 business days

Any order placed on our website will be delivered to you within 3-5 business days

How can I check on the status of my order?

In order to know your order status, you can contact us on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10 am - 7 pm. Our customer services team will be happy to help you.

In order to know your order status, you can contact us on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10 am - 7 pm. Our customer services team will be happy to help you.

The items delivered in my order are defective/ damaged/ incorrect

If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services team on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10 am - 7 pm and we will get back to you as soon as possible.

If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services team on sales@littleitaly.in or call on +91 8806495000 between Monday to Saturday 10 am - 7 pm and we will get back to you as soon as possible.

When will I receive my refund?

Any refund initiated by us will be credited to the source account from which the payment was made within 5 - 7 working days depending on the third party aggregator’s policy.

Any refund initiated by us will be credited to the source account from which the payment was made within 5 - 7 working days depending on the third party aggregator’s policy.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third party validation on the payment failure.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third party validation on the payment failure.

How do I pay?

We have a number of payment options available so you can choose and pay as per your convenience at checkout.

We have a number of payment options available so you can choose and pay as per your convenience at checkout.

Do you ship products to all cities of India?

Yes we can ship all over India for the majority of our products, Some of our products which are frozen and highly perishable in nature have a limited coverage but we can ship to 80% of India.

Yes we can ship all over India for the majority of our products, Some of our products which are frozen and highly perishable in nature have a limited coverage but we can ship to 80% of India.

Do you ship outside India?

Not yet

Not yet

Will all the products be shipped out together?

Yes all products would be shipped together

Yes all products would be shipped together

What should I do if I miss my delivery?

The Delivery person will call you before the delivery time, we deliver through a third party so its best if someone is available to receive the parcel on the delivery date

The Delivery person will call you before the delivery time, we deliver through a third party so its best if someone is available to receive the parcel on the delivery date